Frequently Asked Questions

What are your hours of operation?

Our stores are open Monday through Saturday from 8am to 4 pm. We are open seasonally on Sundays from 9am to 3pm. Our party rental office is open Monday through Friday from 8am to 4:30pm. We are available for appointments outside these hours on request.

How do I place an order?

What is required to place an order?

We will need your name and contact information as well as your delivery requirements. In most cases, a deposit on MasterCard or Visa will be required to secure your order.

How far in advance should I place my order?

We recommend placing your order as early as possible to secure availability. In most cases 2 weeks’ notice is fine but in busier months like May and June, or for special occasions like Passover or Christmas, we can be sold out of some items months in advance.

How do I know what size tent I need?

Please check our Tent Rental Sizing Guide.

How long is the rental period?

Rentals are on an event rental basis. We charge for a one-day event but will deliver one or two days in advance and usually pick up the day after your event. Longer rental periods can be quoted on request.

When and how do I pay?

On most orders, we take a credit card deposit. On delivery, you can either pay the balance by cash or check, or your card will be charged for the balance.

Can I pick up my rental items?

We have locations in Ridgewood and Hillsdale where smaller orders may be picked up. Due to the nature of our Franklin Lakes operation being a working warehouse, we can no longer allow pick-ups there.

What is your cancellation policy?

All orders canceled more than 2 weeks in advance of your event date will be refunded in full. If you cancel within 2 weeks of your event date you will forfeit your deposit.

Can I make changes to my order?

We will try to accommodate changes to orders up to the time the trucks leave our warehouse. Should you require changes after your initial delivery, additional delivery charges will apply.

Do you deliver and set up?

Is there a minimum for delivery?

Yes, there is a minimum order to qualify for delivery. We will only deliver orders that have at least $100 of rental items. At certain peak times this minimum may be higher due to volume.

Is there a delivery charge?

We will deliver, free of charge, to Bergen and Passaic Counties for any order over $1,000. Deliveries to other areas will be quoted upon request. For orders under $500, we charge a $65 delivery charge, which does include pickup. Orders which require delivery or pick up after normal business hours or on weekends will incur additional charges.

What are your delivery hours?

We deliver normally from 8 am- 5 pm. We can usually give you an estimate of delivery time around 4 pm the day prior to your delivery. On request, we can deliver at an exact time for an additional fee. We are available for delivery 24 hours a day, seven days a week. Special rates will apply for deliveries outside our normal delivery hours.

Do I need to be home for my delivery?

You are not required to be home for delivery unless you need the items brought inside. We will deliver to wherever you request and just leave the items, charging any remaining contract balance to your card.

Will your drivers set up everything?

Installation of tents, flooring, lighting and some other items are included in our rates. Tables and chairs can be installed for an additional cost. We MUST have advance notice that you require this service or our staff may not be able to accommodate your request.

Cleaning and Damage

Do I need to wash the dishes before or after my rental?

No. Our china, flatware, and glassware arrive sanitized and shrinkwrapped for your immediate use. Before you return the dishes, just rinse the items of all food products and we will do the rest.

What if I don’t have the facility to rinse?

If you simply do not have the ability to rinse the rental items before your return please let us know in advance and we will send a special crew to pick up your items and return them directly to our washing facility. A charge for this service will apply. All items not rinsed and not scheduled in advance in this way will be subject to a $.25/piece cleaning charge.

What should I do with linens?

Just shake them out and return them bundled together or in a bag. Avoid the use of black garbage bags which occasionally get accidentally thrown away.

What happens if items are damaged or lost?

We offer a damage waiver for a cost of 8% of the value of your order. This waives you of responsibility for items damaged or broken in the normal course of use. It does not include items that are mishandled or are simply missing on return. These items will be charged to your account at replacement cost. Please see the reverse side of our contract for details on coverage.

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