Tent And Party Rentals Serving
The New Jersey And New York
Metro Area Since 1966

Frequently Asked Questions

  1. What is The Taylor Rental Advantage?
  2. Where are you located?
  3. Meet our Management Team
  4. What are your hours of operation?
  5. How do I place an order?
  6. Do you Deliver and Set-Up?
  7. Cleaning and Damages

What are your hours of operation?

Our offices are open Monday through Saturday from 8AM until 5PM. We are open seasonally on Sunday from 9-3.. We are available for appointments outside these hours on request.


How do I place and order?

What is required to place an order?

We will need your name and contact information as well as your delivery requirements. In most cases a deposit on MasterCard or Visa will be required to secure your order.

How far in advance should I place my order?

We recommend placing your order as early as possible to secure availability. In most cases 2 weeks notice is fine but in busier months like May and June, or for special occasions like Passover or Christmas, we can sell out of some items months in advance.

How do I know what size tent I need?

Please check our tent rental sizing guide(link needed here).

How long is the rental period?

Rentals are on an event rental basis. We charge for a one day event but will deliver one or two days in advance and usually pickup the day after your event. Longer rental periods can be quoted on request.

When and how do I pay?

On most orders we take a credit card deposit. On delivery you can either pay the balance by cash or check, or your card will be charged for the balance.

Can I pick my rental items?

Of course. We have locations in Hillsdale, Franklin Lakes, and Ridgewood, and you are welcome to pick up.

What is your cancellation policy?

All orders cancelled more than 2 weeks in advance of your event date will be refunded in full. If you cancel within 2 weeks of your event date you will forfeit your deposit.

Can I make changes to my order?

We will try to accommodate changes to orders up to the time the trucks leave our warehouse. Should you require changes after your initial delivery additional delivery charges will apply.


Do You Deliver and Set Up?

Is there a minimum for delivery?

Yes. We will only deliver orders that have at least $50 of rentals items.

Is there a delivery charge?

We will deliver free to Bergen and Passaic Counties for any order over $500. For orders under $500 we charge a $50 delivery charge, which includes pickup.

What are your delivery hours?

We deliver normally between 8AM and 5PM. We can usually give you an estimate of delivery time the day prior to your delivery. On request we can deliver at an exact time for an additional fee. We are available for delivery 24 hours a day, seven days a week. Special rates will apply.

Do I need to be home for my delivery?

You are not required to be home for delivery unless you need the items brought inside. We will deliver to wherever you request and just leave the items, charging any balance to your card.

Will your drivers set up everything?

Installation of tents, flooring, lighting, and some other items are included in our rates. Tables and chairs can be installed for an additional cost. We MUST have advance notice that you require this service or our staff may not be able to accommodate your request.


Cleaning and Damage

Do I need to wash the dishes before or after my rental?

No. Our china, flatware, and glassware arrives sanitized and shrink wrapped for your immediate use. On return just rinse the items of all food product and we will do the rest.

What if I don't have the facility to rinse?

If you simply do not have the ability to rinse the rental items before your return please let us know in advance and we will send a special crew to pickup your items and return them directly to our ware washing facility. A charge for this service will apply. All items not rinsed and not scheduled in advance in this way will be subject to a $.25/piece cleaning charge.

What should I do with linens?

Just shake them out and return them bundled together or in a bag. Avoid the use of black garbage bags which occasionally get accidently thrown away.

What happens if items are damaged or lost?

We offer a damage waiver for a cost of 8% of the value of your order. This waives you of responsibility for items damaged or broken in the normal course of use. It does not include items that are mishandled or are simply missing on return. These items will be charged to your account at replacement cost. Please see the reverse side of our contract for details on coverage.

 

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Last Update: 10/16/2017 3:58:23 AM